FAQ
Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipping. During holidays, promotions, or new collection launches, processing times may be slightly longer.
Can I cancel or modify my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order.
How will I know my order has shipped?
Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping
Do you offer free shipping?
Yes! We offer Complimentary U.S. Standard Shipping on all orders of $100 or more.
Do you offer Express Shipping?
Yes. You can upgrade to Express Shipping for $15 at checkout. Express orders typically arrive within 1–2 business days after your order has been processed.
Do you ship internationally?
At this time, Leather & Lace ships within the United States. We look forward to expanding our shipping destinations in the future.
Returns & Exchanges
What is your return policy?
We gladly accept eligible returns within 30 days of delivery. Items must be unworn, unused, and returned in their original condition with all tags attached.
Please refer to our Refund Policy for complete details.
Can I exchange an item?
At this time, we do not offer direct exchanges. If you need a different size or style, simply return your eligible item and place a new order.
Products
How do I choose the right size?
Each product includes a size guide to help you find your best fit. If you're between sizes, we recommend reviewing the measurements provided on the product page.
Will sold-out items be restocked?
Some of our most-loved styles return, while others are available for a limited time only. We recommend purchasing your favorites before they're gone.
Will the color of my item look exactly like the photos?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting conditions.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Google Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment providers to help protect your personal and financial information.
Customer Care
How can I contact Leather & Lace?
Our Customer Care team is here to help.
Visit our Contact Us page or email us anytime. We strive to respond to all inquiries within 1–2 business days.
What if I receive a damaged or incorrect item?
We're committed to making it right. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item, and we'll work quickly to resolve the issue.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email so you can monitor its progress until it arrives.
About Leather & Lace
What makes Leather & Lace different?
Leather & Lace is more than a boutique—it's a destination for women who value confidence, sophistication, and timeless style. Every collection is thoughtfully curated to transition effortlessly from the office to after-hours, offering elevated fashion designed to inspire confidence with every wear.
Are your collections updated regularly?
Yes! We frequently introduce new arrivals and carefully curate our collections to bring you fresh styles while maintaining the timeless elegance that defines Leather & Lace.
Our Promise
At Leather & Lace, every piece is thoughtfully selected with one goal in mind: helping women feel confident, sophisticated, and beautifully themselves.
Designed exclusively for women who lead with confidence and embrace timeless sophistication.
One suggestion
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Still Have Questions?
We're here to help.
If you can't find the answer you're looking for, please visit our Contact Us page or reach out to our Customer Care team. We'll be happy to assist you and will respond as quickly as possible.
Thank you for choosing Leather & Lace. We appreciate the opportunity to be part of your style journey.